FAQ
Find the answers to most common questions.
Embedded Files
Whirlpool Technical Center Training
Q1. How can I enroll in one of Whirlpool Corporations online or in-person trainings?
Q1. How can I enroll in one of Whirlpool Corporations online or in-person trainings?
A. All training is available for enrollment via ServiceMatters University for Premium subscribers or available for purchase a-la-carte for basic ServiceMatters Subscribers.
Q2. Does completing a Whirlpool Certified training program mean I am automatically eligable for warranty work?
Q2. Does completing a Whirlpool Certified training program mean I am automatically eligable for warranty work?
A. No, becoming a certified Whirlpool Technician is separate from authorization to become a warranty servicer for Whirlpool Corporation. To Inquire about warranty service, visit https://servicematters.com/en_US/fsa.
Q3. Do I need a 608 Certification to perform sealed systems repairs?
Q3. Do I need a 608 Certification to perform sealed systems repairs?
A. Yes, the EPA Section 608 Certification is required by the US government when working with Ozone depleting refrigerants.
Q4. Are there any additional costs to attend a Whirlpool Technical Center Lab?
Q4. Are there any additional costs to attend a Whirlpool Technical Center Lab?
A. No, access to the Whirlpool technical center is included with your Premium Subscription Plan. However, you are responsible for your own travel and lodging.
ServiceMatters/ ServiceMatters University
Q1. Can I access ServiceMatters without a subscription?
Q1. Can I access ServiceMatters without a subscription?
A. Yes, ServiceMatters offers a limited access guest option but to access all of ServiceMatters content and features, you need a subscription.
Q2. How do I purchase a ServiceMatters Subscription?
Q2. How do I purchase a ServiceMatters Subscription?
A. Visit ServiceMatters, select a plan, and enter your company information.
Q3. How do I add a new technician to my ServiceMatters account?
Q3. How do I add a new technician to my ServiceMatters account?
A. New users can be invited to your company from the admin panel on ServiceMatters. For more information visit this link for an instructional video explaining the process. Inviting Users on ServiceMatters
Q4. What should I do if my ServiceMatters/ ServiceMatters University account goes inactive?
Q4. What should I do if my ServiceMatters/ ServiceMatters University account goes inactive?
A. Verify that you have a current ServiceMatters subscription. If your subscription is current and there are no issues with billing, please use the Contact Us Form on ServiceMatters.
Q5. How do I upgrade my current ServiceMatters subscription to ServiceMatters Premium?
Q5. How do I upgrade my current ServiceMatters subscription to ServiceMatters Premium?
A. When logged in as the company owner or manager, use the admin panel of your ServiceMatters account, accessed by using the person dropdown in the upper right hand corner of your desktop browser, to manage your subscription. For more help watch this quick tutorial Managing Billing & Payments on ServiceMatters
Report abuse